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Privacy Policy

SECTION 1- GENERAL INFORMATION

This website, retaxrefund.com, is operated by Allobar, LLC, 4 Park Street, Concord, NH 03301. RETaxRefund, RETaxRefund.com and Allobar Strategies are trade names of Allobar, LLC.  Throughout the site, the terms “we”, “us” and “our” collectively refer to Allobar, LLC, Allobar Strategies, RETaxRefund, RETaxRefund.com and the website, retaxrefund.com. This Privacy Policy sets forth how we, retaxrefund.com, store and use information about you when you use or interact with our website and where we otherwise obtain or collect information about you. This policy is effective as of November 23, 2018, and is subject to change. Allobar LLC is the data controller of this website.

SECTION 2- OVERVIEW

We provide users with: the retaxrefund.com website, and/or any other related subdomains that shall be listed in this privacy policy upon activation (“website” or “Site”); any online accounts, web-based applications or platforms made available for use on any device or technology platform (“Applications”); and any of our products made available on the Site or via the Applications (“Services”). The Site, Applications and Services are all facilities, functions or activities (“Features”) developed by us and designed to assist your experience. Our central goal is to provide the best products and optimize your experience while using them. To make that work effectively, RETaxRefund needs to collect personal information from each customer and process that personal information. RETaxRefund uses common technologies such as cookies and web beacons to keep track of your interactions with the Site, Application and Services and to improve the quality of our products and services. RETaxRefund may also collect your Internet Protocol (“IP”) address to track and aggregate non-personally identifiable information, your referring website addresses, browser type, domain name and access times. The purpose of this Privacy Policy is to inform you about how we processes information about you. This Privacy Policy applies to all of the Features operated by us or its subsidiaries or affiliated companies. If you have any questions about this Privacy Policy or wish to access your information, please feel free to contact us at info@retaxrefund.com or write to us:

RETaxRefund

4 Park Street, Suite 405

Concord, NH 03301

SECTION 3- HOW WE COLLECT DATA

We collect and obtain information about you when you provide it to us voluntarily (for example, by contacting us, placing an order on the website, using our Free Tool or similar instrument, sign up for our email newsletter, engage in marketing initiatives, create an account, or any similar action); from the use of our website (using cookies and similar technologies); and from third parties when applicable.

 

SECTION 4- DATA WE COLLECT

We collect information about our users, including but not exclusively limited to: name; contact details; payment information (credit card, debit card, and/or similar payment information); IP address; information provided by cookies; information about your computer and/or device, including browser type; information about how you use or interact with our website; and information about your internet access. We also collect all data voluntarily shared by the user and/or customer, including but not limited to interest in new products; responses to polls, quizzes, or other surveys; and ratings of services and/or products we offer.

SECTION 5 – WHAT DO WE DO WITH YOUR INFORMATION?

Information you provide – When you purchase a product from the Site, activate a product on our interactive client portal, or sign up for a service operated by RETaxRefund, you may be required to provide personal information (including, but not limited to, name, address, telephone, email) and other information necessary to complete, activate, enjoy, or otherwise use a RETaxRefund product or service. RETaxRefund may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of RETaxRefund’s features, products and services. Cookies – When you visit the Site, RETaxRefund may send one or more cookies to your computer or device. RETaxRefund uses cookies to improve the quality of RETaxRefund’s products and services, including for storing your preferences, improving search results, improving features and tracking your trends so that we can better service you.

Log information – When you access the Site, RETaxRefund’s servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.

Communications – When you send an email to RETaxRefund, speak to RETaxRefund representatives and agents via electronic or telephone means, or in any other way communicate with RETaxRefund, we may retain those communications in order to process your inquiries, respond to your requests and improve RETaxRefund’s products or services. RETaxRefund may use your email address to communicate with you about RETaxRefund’s products or services.

Third Party Applications – RETaxRefund may make available third party applications through the Site, such as gadgets, extensions or payment gateways. The information collected by RETaxRefund is processed under this Privacy Policy when you enable a third party application. Information collected by the third party application provider is governed by their own privacy policies and we recommend you read and understand their respective privacy policies. Other sites – This Privacy Policy applies to the Site only. RETaxRefund does not exercise control over the sites displayed as search results, sites that include RETaxRefund applications,

Email Marketing – With your permission, we may send you emails about RETaxRefund news, new or modified products and/or services, and other updates. Google Analytics and other softwares as a service – Our store uses Google Analytics and other softwares as a service to help us learn about who visits our site and what pages are being looked at. In addition to the above, RETaxRefund may use the information RETaxRefund collects to: Provide, maintain, protect, and improve the Features, services, and develop new products and services; and Protect the rights or property of RETaxRefund or its users.

Other Purposes- We may also use your information to improve our business and website, fulfill our contractual obligations, analyze your use of our website, and in connection with our legal rights and obligations.

SECTION 6 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, use our online interactive portal, or in any other way utilize or pay for a product or service of RETaxRefund, we imply that you consent to our 1) collecting it and using it for that specific reason or for a secondary reason relevant to development, modification, marketing, or any other purpose of RETaxRefund, and 2) using information contained in any appraisal you may have obtained through the portal.

Your Choice to Opt Out

If you would like to opt-out from having RETaxRefund collect your information in connection with our products or services, please let us know by contacting us at info@retaxrefund.com or submitting such request in writing to:

RETaxRefund

4 Park Street, Suite 405

Concord, NH 03301

Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.

SECTION 7- THIRD-PARTY SERVICES, INFORMATION SHARING & ONWARD TRANSFER

RETaxRefund and its owner, Allobar, LLC, only shares personal information with other companies or individuals in the following limited circumstances:

When RETaxRefund provides such information to its subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on RETaxRefund behalf such as payment gateways and other payment transaction processors. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

RETaxRefund will share personal information when it has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: satisfy any applicable law, regulation, legal process or enforceable governmental request; enforce our Terms of Service, including investigation of potential violations of those Terms; detect, prevent, or otherwise address fraud, security or technical issues; or protect against harm to the rights, property or safety of RETaxRefund, its customers or the public as required or permitted by law.  We may share aggregated, non-personally identifiable information with other organizations.  For example, we may share information publically to show market trends or about the general use of our services. 

If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, we will use our best endeavors to: ensure the confidentiality of any personal information involved in such transactions; and provide notice before your personal information is transferred and becomes subject to a different privacy policy.

SECTION 8 – SECURITY

RETaxRefund takes reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. RETaxRefund restricts access to personal information to its employees, contractors and agents with necessary need of the information to satisfactorily act on behalf of RETaxRefund in the scope of their retention.

SECTION 9 – COMPLAINTS

Please email any and all complaints to info@retaxrefund.com. Our customer service team is available Monday through Friday, 8am to 5pm EST. We do our best to respond to all customer inquiries and complaints within forty-eight (48) hours of user submission, but response times may be extended during holidays and promotions, and immediately before and during product releases, product launches, and restocks. Please note that inquiries are answered in the order in which they are received, so please do not send multiple emails- this may place you at the end of the queue.

When RETaxRefund receives formal written complaints, it is our policy to contact the complaining user regarding concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between RETaxRefund and an individual.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide email notification of such changes to affected users.

SECTION 11- QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Specialist at info@retaxrefund.com or by mail at

RETaxRefund

Attn.: Privacy Specialist

4 Park Street, Suite 405

Concord, NH 03301