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FAQ

How do I place an order?

Purchasing is easy, and no account set up is required. Simply start shopping and add desired products to your cart. Checkout by clicking the shopping cart icon on the top right of your page. Finally, input your information and confirm the order. Additional How to Order instructions can be found here.

Do I need to setup an account to order?

No, you can order as a guest. Simply add your favorite items to your cart and proceed to checkout where you can input your information and credit card information to place an order. However, if you want more convenient future ordering on the webshop then Create Account

What credit cards do you accept?

This webshop accepts Visa, Mastercard, Discover and American Express.

How does the charge appear on my card statement?

Webshop charges appear on card statements as "SP * RETAXREFUND.COM".

How do I access my ordered online software tax applications or Free Tax Estimate Tool?

To access your online software tax applications or Free Tax Estimate tool, which you have already ordered, simply go to our proprietary web platform by clicking myapplications.retaxrefund.com and login. Then click "My Products" on the top right of navigation to find listing and access to your ordered products.

How do I reset my password on the myapplications.retaxrefund.com platform?

You can reset your password for our proprietary applications platform on the Reset Password page here

You can also go to web platform myapplications.retaxrefund.com . Then click Login in the top right of the web page. On the pop up "Existing Customer Login" simply click "FORGOT PASSWORD?" on the bottom right of the pop up and follow instructions.

How do I know my order was processed? Is there a payment receipt?

Upon completing your order placement, an Order Confirmation email will be sent from (info@retaxrefund.com) to the email address that was entered during checkout. Please add info@retaxrefund.com in your email address list and be sure to check your spam email folder. This Order Confirmation also serves as a customer's payment receipt and includes detailed information.

What is the delivery timeframe for Online software tax application or Free Tax Estimate Tool products?

If you order an online software tax application or a Free Tax Estimate Tool then you will receive a second email from myapplications@retaxrefund.com within 10 minutes of your order placement. First time customers receive a temporary password and instructions; while returning customers  receive instructions. If you forgot your password you can go to web platform myapplications.retaxrefund.com, click Login and click "FORGOT PASSWORD?" in the pop up.

What is a property tax abatement or property tax appeal?

A property tax abatement- also known as a property tax appeal or property tax refund- occurs when a property owner or qualified taxpayer reduces the assessed value of their property on record with their local municipality, and correspondingly reduces their property tax burden. Property tax abatements are appropriate for commercial and/or residential properties that have a higher equalized assessed value than fair market value. For example, a property with an equalized assessed value of $400,000, with a fair market value of about $250,000, would be a candidate for a property tax abatement.

Who can file a property tax abatement or property tax appeal?

Under New Hampshire law, all property owners have the right to file a property tax abatement or property tax appeal with their municipality. In addition, certain property renters (usually commercial tenants) may have the right to file property tax abatement or property tax appeals if they are responsible to pay the property taxes on the property and have the authority to file an abatement/appeal under the terms of their lease agreement.

How does the property tax abatement/ property tax appeal process work?

The property tax abatement or property tax appeal process works differently for each state. In New Hampshire the abatement process happens most often at two levels: the municipal level, and the appeal level.

Muncipal Level

  • New Hampshire property owners or qualified taxpayers begin the property tax abatement/ appeal process by filing a proper municipal abatement application with the local board of assessors by the municipal application deadline.
  • Once filed, the local board of assessors has until the review deadline to make a decision on the applications. During this “decision period,” assessors may contact applicants for additional property information and miscellaneous negotiations.
    • If negotiations are initiated, the property owner may have the opportunity to discuss the property’s value with the local assessor, and may be able to settle on a mutually agreeable real estate assessment amount.
  • During the decision period, assessors may choose to: deny applications; grant applications, including partial abatements; or ignore applications. If an application is denied, no abatement is due the applicant POT. Assessors are not required to notify POTs of denied abatement applications. If an application is ignored, it is deemed rejected after a statutory period.

Appeal Level

  • Property tax abatement applicants may appeal decisions of local assessors to appropriate appeal venues. In New Hampshire, appeals of individual taxpayers are heard at the Board of Tax and Land Appeals (BTLA), and lawyer-represented appeals may be heard at the BTLA or the Superior Court. An appeal to either venue initiates a legal or pseudo-legal trial; the process of the trial differs between the BTLA and Superior Court, with proceedings before the Superior Court being more formal and traditional in nature.
  • Property tax abatement application appeals to the BTLA or the Superior Court must be initiated by a proper appeal abatement application with the appropriate venue.
  • Once filed, the appeal venue confirms receipt of the appeal documents and notifies the municipality of the appeal, and the “negotiation period” begins.
  • During the negotiation period, the applicant and municipality engage in venue-specific discovery, discussions and/or other pre-trial activities, which may include mediation.
    • If discussions and/or mediation are initiated, the property owner may have the opportunity to discuss the property’s value with the municipal representative, and may be able to settle on a mutually agreeable real estate assessment amount.
  • If the parties are unable to settle, the case will proceed to trial.
  • Following trial, the appeal venue will weigh the totality of the evidence presented and issue a decision on the case.
    • Decisions of the BTLA or Superior Court may be appealed to the New Hampshire Supreme Court.

Is my property a candidate for a property tax refund or property tax refund appeal?

Your property may be a candidate for a property tax refund or a property tax refund appeal if the equalized assessed value of the property exceeds the fair market value of the property. This is a determination that must be done on an individual basis, taking into account the current values of each property, as well as local real estate conditions. Try our Free Tax Estimate Tool to see if your property is a candidate.

Can I complete everything online?

You can complete most of the process online on our proprietary web platform myapplications.retaxrefund.com, but you will need to do some steps in person. For municipal applications you will need to: 1.) sign; and 2.) submit the application yourself.

  1. All municipal applications must be physically signed by the applicant.
  2. Currently, New Hampshire municipalities do not accept electronic submissions of property tax abatement applications.
    • Applicants may send completed applications to their local assessor/board via mail, or personal delivery. Postage cost is not included in our municipal application packages.